Privacy Policy

UnaroCloud | Digital Products & Development

Last updated: October 16, 2026

1. Introduction

Welcome to UnaroCloud!

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how personal data is collected, processed, stored, and protected when you visit our online store, purchase digital products, download software, or contact our support team.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

2. Data Controller

The controller responsible for processing personal data is:

Luca Kanders
UnaroCloud
Ripshorster Straße 310
45357 Essen, Germany

Email: support@unarocloud.de
Website: https://unarocloud.de
Store: https://unarocloud.sellup.io

For privacy-related inquiries, please contact support@unarocloud.de.

3. Personal Data We Process

Depending on your interaction with our store, we may process:

• Name and email address
• Billing and order information
• Purchased products and transaction details
• Payment status and transaction references
• IP address and technical connection data
• Browser and device information
• License keys and product access information
• Messages submitted to customer support
• Additional information voluntarily provided during checkout

We only collect and process personal data where necessary for a specified lawful purpose.

4. Purposes and Legal Bases

We process personal data for the following purposes:

Order Processing and Delivery

To process purchases, confirm payments, deliver digital products, and provide license information.

Legal basis: Article 6(1)(b) GDPR.

Customer Support

To respond to questions, resolve technical issues, and assist customers with purchased products.

Legal basis: Article 6(1)(b) GDPR where necessary for contractual support, or Article 6(1)(f) GDPR for other legitimate support inquiries.

Legal and Accounting Obligations

To maintain records and comply with applicable tax, commercial, and legal obligations.

Legal basis: Article 6(1)(c) GDPR.

Security and Fraud Prevention

To protect our storefront, prevent unauthorized access, investigate misuse, and maintain system security.

Legal basis: Article 6(1)(f) GDPR. Our legitimate interest is the secure and reliable operation of our services.

Optional Processing

Where consent is legally required, such as for certain analytics or marketing technologies, processing is based on Article 6(1)(a) GDPR and takes place only after valid consent has been obtained.

5. Storefront Hosting – SellUp

Our online storefront is operated using SellUp.

SellUp provides technical infrastructure for storefront hosting, checkout, order management, digital product delivery, and related services.

During the use of our storefront, personal data may be processed by SellUp on our behalf.

This may include contact information, order details, payment status, customer messages, and technical usage information.

SellUp Technology identifies itself as a processor of buyer personal data in its Data Processing Agreement.

Further information:

https://sellup.today/en/dpa

SellUp may use technical service providers to operate its platform.

6. Payment Processing

Payments may be processed through PayPal or other payment methods displayed during checkout.

When you select a payment provider, information necessary to process the transaction may be transmitted to that provider.

This may include transaction amounts, order references, payment status, and identification details required by the payment provider.

Payment providers may process certain data independently under their own privacy policies.

For PayPal, further information is available at:

https://www.paypal.com/de/legalhub/paypal/privacy-full

We do not require customers to provide complete payment card details directly to our support team.

7. Cookies and Technical Technologies

Our storefront may use cookies or similar technologies necessary for technical functionality, session management, security, and checkout processing.

Where legally required, optional cookies and tracking technologies are only used after valid consent.

You can manage or delete cookies through your browser settings. Restricting technically necessary cookies may affect certain store functions.

Information about optional technologies and available consent controls is provided where applicable.

8. Digital Products and License Management

When purchasing or accessing digital products, we may process order information, product identifiers, license information, and delivery records.

This processing is necessary to provide purchased products, manage access, respond to support requests, and investigate potential license misuse.

Legal bases include Article 6(1)(b) GDPR and, where applicable, Article 6(1)(f) GDPR.

Our legitimate interest is protecting our products and maintaining the security of our digital services.

9. Customer Support and Communication

When you contact us by email or through an official support channel, we process the information necessary to respond to your request.

This may include your name, email address, order number, message content, and any voluntarily submitted technical information.

Support information is retained only for as long as necessary for the relevant purpose, subject to applicable retention obligations.

Our Discord community is operated through a third-party platform. Discord processes personal data according to its own privacy policy.

Community: https://discord.gg/unaro

10. Data Sharing and Service Providers

We may share personal data with service providers where necessary to operate our business and fulfill contractual or legal obligations.

Relevant categories may include:

• Storefront and hosting providers
• Payment processors
• Email delivery providers
• Technical infrastructure and security providers
• Accounting and administrative service providers
• Public authorities where disclosure is legally required

We do not sell customer personal data to advertisers.

Where service providers process personal data on our behalf, appropriate data protection arrangements are required.

11. International Data Transfers

Some service providers may process personal data outside the European Union or European Economic Area.

Where such transfers occur, we are responsible for ensuring that an applicable legal transfer mechanism and appropriate safeguards are in place.

These may include adequacy decisions or Standard Contractual Clauses, where applicable.

Information about the safeguards relevant to a specific transfer may be requested through our privacy contact address.

12. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy.

Order and accounting records may be retained for periods required by German tax and commercial law.

Support communications are retained according to their purpose and any applicable legal obligations.

Technical and security records are retained according to operational necessity and applicable requirements.

Once data is no longer required, it is deleted or anonymized unless further retention is legally required.

13. Your Data Protection Rights

Under the GDPR, you may have the following rights:

• Right of access (Article 15 GDPR)
• Right to rectification (Article 16 GDPR)
• Right to erasure (Article 17 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to data portability (Article 20 GDPR)
• Right to object (Article 21 GDPR)
• Right to withdraw consent at any time (Article 7(3) GDPR)

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact:

support@unarocloud.de

You also have the right to lodge a complaint with a competent data protection supervisory authority.

14. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, and unlawful processing.

These measures may include access restrictions, secure communication, and