Withdrawal & Refund Policy

UnaroCloud – Digital Products & Development
Last updated: October 16, 2026

1. Right of Withdrawal

Consumers generally have the right to withdraw from an eligible distance contract within 14 days without giving any reason.

For contracts concerning digital content not supplied on a physical medium and for service contracts, the withdrawal period generally begins on the day the contract is concluded.

To exercise your right of withdrawal, inform us of your decision by a clear statement sent to:

Luca Kanders – UnaroCloud
Ripshorster Straße 310
45357 Essen, Germany
support@unarocloud.de

You may use the model withdrawal form below, but this is not mandatory.

Sending your withdrawal notice before the withdrawal period expires is sufficient to meet the deadline.

2. Effects of Withdrawal

If you validly withdraw, we will reimburse all payments received under the contract, including applicable standard delivery costs, in accordance with statutory requirements.

Reimbursement will be made without undue delay and no later than 14 days after receiving your withdrawal notice.

We will use the original payment method unless expressly agreed otherwise. You will not incur reimbursement fees.

3. Digital Content

For paid digital content not supplied on a physical medium, the statutory right of withdrawal may expire when performance begins, provided that:

You expressly consented to performance beginning before the withdrawal period expires.
You acknowledged that this would cause the withdrawal right to expire.
We provided the legally required contract confirmation.

A purchase, download or license delivery does not automatically eliminate the withdrawal right.

4. Services and Custom Development

For services, the withdrawal right may expire after complete performance if the statutory requirements are fulfilled.

If you expressly request performance during the withdrawal period and subsequently withdraw, a proportionate payment for services already performed may be due where legally permitted.

The applicable legal classification of individually developed digital products or services determines the relevant statutory rules.

5. Defects and Refunds

Statutory rights regarding defective, non-conforming or undelivered products remain unaffected.

Depending on applicable law, remedies may include restoration of conformity, price reduction, contract termination or reimbursement.

Please contact support@unarocloud.de with your order number and a description of the issue.

Voluntary refunds outside statutory obligations may be granted individually.

6. Business Customers

Business customers do not have a statutory consumer withdrawal right solely because they place an order.

Any voluntary cancellation arrangement requires individual agreement. Applicable statutory rights remain unaffected.

7. Model Withdrawal Form

To: Luca Kanders – UnaroCloud
Ripshorster Straße 310
45357 Essen, Germany
support@unarocloud.de

I/We hereby give notice that I/we withdraw from my/our contract for the supply of the following digital content or service:

Product or service:
Order number:
Ordered on:
Consumer name:
Consumer address:
Date:
Signature (only if submitted on paper):

UnaroCloud
support@unarocloud.de
https://unarocloud.de